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Field Application Scientist, Pharma (Bay Area)

 

Job Summary:

The Field Application Scientist works with the Regional Account Managers to ensure customer adoption, success, acceptance, and driving additional revenue growth with the technologies offered by NanoString Technologies.

Territory: Bay Area - Pharma and Biotech customers

Essential Functions:

  • In partnership with the Regional Account Managers (RAMs), identify sales opportunities through identification and relationship building with P.I.s in positioning the power and utility of NanoString's technologies for their research or developmental efforts
  • In pre-sales environments, conduct seminars, give technical sales presentations, and collaborate with P.I.s in the building and designing of projects to either support the purchasing of an nCounter system or through partnership with an institutional/regional core lab (if available)
  • In post-sales environments, train new customers on the system, partner with clients in project scoping and design elements to increase CodeSet adoption and usage, conduct data analysis sessions with regional customers to accelerate full adoption of the technology, provide on-site troubleshooting as needed, and participate in the cultivation of revenue generating post-sales support and consultative opportunities
  • Partner closely with the Regional Account Managers in the positioning of new technologies as they are released. Develop partnerships that may contribute to early access programs for these technologies
  • Collaborate with the in-house Technical Services team and other Field Applications Scientists in the post-sales support of customers and their applications
  • Contribute to the development and refinement of the processes and materials used by the global support teams in the information and tools needed by the global team in advancing the needs of our customers
  • Be trained on NanoString's Diagnostic product lines to provide triage support as well as implementation support in the Western U.S. (approx. 10%)

Requirements:

  • Requires a Ph.D. in a molecular biology / biochemistry related field
  • At least 3 years of relevant practical laboratory experience and technical expertise. Prefer FAS experience.
  • Focused research/academic experience in Immunology and/or Immuno-oncology highly preferred
  • Experience and/or deep understanding of the following areas highly preferred: Gene Expression analysis, miRNA, Copy Number Variation, IHC, Flow Cytometry, RNASeq, QPCR, and Protein Expression assays
  • Experience with biostatistics and computational data analysis is strongly preferred
  • Requires excellent communication skills, verbal and written
  • Ability to travel up to 40%
  • Experience in a technical customer support role desirable
  • Commercial experience desirable
  • Strong working knowledge of the sales process as well as a good understanding of the Miller Heiman selling process and terminology preferred but not required

Other:

  • See benefits at NanoString
  • NanoString is an EOE
  • NanoString participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

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