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Technical Services Scientist

Job Summary:

We are seeking an experienced Scientist to join our growing Technical Services team. In this customer interfacing role, members of the team support our customers in the successful adoption and use of Nanostring's products and technologies. Nanostring's technologies are revolutionizing many areas of biomedical research (i.e., cancer, immunology). Join this exciting company in this critical position.

Essential Functions:

  • Provide phone and email technical support for customers using Nanostring's products.
  • Interface and collaborate with internal R&D, Marketing, Sales, Service, and Field Applications teams in supporting and resolving any customer and/or product issues.
  • Provide troubleshooting expertise in determining root cause and resolving customer complaints.
  • Assist customers in the design of experiments, analysis of data, and interpretation of results.
  • Document all issues and queries into company CRM system.
  • Represent the support organization in new product development teams.
  • Provide pre-launch testing of new products.

Required Qualifications:

  • Ph.D. in molecular biology, biochemistry, bioengineering, or related field with a minimum of three years of relevant post-doctoral or work experience - OR - An M.S. with a minimum of five years of relevant work experience.
  • Experience problem solving with customers (internal or external) in a technical environment.
  • Detailed understanding of state-of-the-art molecular biology techniques: PCR, NGS, QPCR, Arrays, Sample Preparation, IHC, etc. Experience with protein applications and analysis is desired.
  • Experience with software tools or strategies used for the analysis of gene expression data.
  • Strong analytical and organizational skills exemplified by clear oral presentations and written documentation communicating complex information.
  • Strong interpersonal skills.
  • Ability to work a flexible schedule within the business hours of 6 AM – 5 PM PST.
  • References for experience working in a CLIA, ISO certified, or QSR certified facility.
  • Experience supporting products for the molecular diagnostics and/or life sciences industries.
  • Ability to work both independently and as part of a larger cross-functional team supporting complex technologies.
  • Strong data analysis experience with Genomics platforms.
  • Troubleshooting and Root Cause/Failure Analysis experience desired.

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