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IT Business Systems Analyst II

Job Summary

We are seeking an IT Business Systems Analyst to join our IT team to provide advanced support for Microsoft Dynamics NAV and Dynamics CRM. The ideal candidate will drive the delivery of IT solutions to enhance business systems, process and efficiencies.  Lead internal IT resources, end users, and external consultants, to implement technology solutions that positively supports business initiatives and goals.

Essential Functions

  • Participates in all key areas in the project methodology including: diagnostic, proof of concept, analysis, specification documentation, training, software installation services, and other related services
  • Provides support to business partners and advises on solution best practice strategies for successful implementations
  • Support and cooperate with the System Administration team and vendors to move the implementation forward positively
  • Complete support requests with a quick turnaround to resolution
  • Communicate proactively with the IT team and end users
  • Writes functional requirement documents for clients as appropriate per project
  • Performs and assists with analysis with end users to define business, process, functional requirements and data requirements
  • Provides regular updates (project status, issues for escalation, billable hours) to IT management and key business stakeholders involved in the project
  • Troubleshoots software and implementation issues and provides, where required, workaround and functional implementation guidance
  • Gathers business, process and integration requirements
  • Supports end users in preparing, documenting and testing scenarios
  • Participates in all internal project planning and team meetings as required
  • Mentor junior team members as required


  • At least 5 years of experience in a similar role in a dynamic high growth environment
  • University Degree or College Diploma in Computer Science, or related job experience
  • Prior experience with Microsoft Dynamics NAV and CRM or similar preferred
  • Advanced level skills in MS Office (Project, Word, Excel, PowerPoint and Outlook), SharePoint, and the ability to work within Web based applications
  • Strong organizational ability
  • Detail & Result oriented
  • Must be proactive, self-motivated and strong in time management
  • Prepared to show initiative in improving existing processes and defining new ones
  • Demonstrated strong team work ethic and the ability to lead and manage others
  • Must be a strong communicator (written and verbal) both with internal teams and external vendors and partners
  • Must have a strong sense of business process and provide best practice strategies for Microsoft Dynamics NAV and/or Microsoft Dynamics CRM.
  • Be a creative problem solver
  • Prior system and user acceptance testing experience
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